You do not build the agent from a blank page. RAiN AI Studio has a template,
WhatsApp AI Agent, with the whole conversation already wired: receive the
message, answer or hand over, reply. Your job is to make it fit the business.
Make your copy
- Open RAiN AI Studio and go to Templates.
- Find WhatsApp AI Agent and press Use template, once.
Each press makes a separate project with the same name. Later you will connect a
WhatsApp number to one project, and a spare copy with the same name is an easy
way to paste the wrong address into Meta. If you pressed twice, delete the spare.
- Open Settings, rename the project after the business (for example Ima's Kitchen WhatsApp), and paste the knowledge base you wrote on Day 1 into Knowledge base. Save.
What is on the canvas
Back on the Visual Editor you will see seven pieces, joined by lines. Read them
top to bottom. That is the order a customer's message travels in.
| Piece | What it is |
|---|---|
| WhatsApp message trigger, Customer WhatsApp | Where every customer message comes in. It starts switched off. |
| WhatsApp customer assistant | The agent: who it is and how it behaves. |
| Reply to the customer's latest WhatsApp message | The task: the agent writes an answer, or the single word HANDOVER. |
| Can it be answered? | A route with two ways out: Answer them or Needs a person. |
| Send the answer | Sends the agent's answer back to the customer on WhatsApp. |
| Tell staff a customer needs a person | Alerts the business's team. |
| Tell the customer a person will reply | A fixed WhatsApp message to the customer. |
The trigger is switched off on purpose. Nothing reaches a real customer until you
have tested the agent and connected the business's number, on Day 5.